Change Design and Planning

We were engaged to design and setup the change programme and operational work programme for a large government agency.

Hedgehog Consulting was engaged to design and setup the business change programme following a business review of front-line services.

The government agency also needed help setting up its operational work programme and business planning, in alignment with a new service model.

Following consultation with executives and senior managers:
  • Change goals were defined and key activities were mapped against them
  • A benefit/outcome map was developed to provide a change road-map and guide activity
  • Change work-streams were defined and work-streams and projects setup
  • Governance terms of reference were developed and governance was setup
  • A high-level implementation road-map was developed
  • National and regional governance structures were defined and initiated
  • Strategic and operational work programme planning was aligned through a new planning approach
  • Project and governance templates, guidelines,protocols, operating criteria, and tools were developed
The programme transitioned to business after a number of initial change goals were realised. A significant change programme that was running in parallel adopted frameworks and methodology to support its implementation.


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Service Design & Review Lean Six Sigma Consulting
Business Process Improvement Program & Project Management
Change Management